AML & Compliance Policy
Purpose of this policy
This policy explains how MyRMBAgent works to keep its services legitimate and secure, and to help prevent fraud, money laundering and misuse of our platform. It applies to every customer and every transaction processed through MyRMBAgent.
Customer verification
Customers are required to register an account with accurate personal or business details. We may ask for identification documents, business registration details or other information needed to confirm who we are dealing with before or after a transaction is processed.
Payment-name verification
Payments should normally come from an account matching the verified name on the customer's MyRMBAgent profile. Payments received from a third party, another business or an unverified source may be held for review, may require additional verification, or may be returned.
Source of funds
Where required, we may ask a customer to explain the source of the funds used for a transaction and to provide supporting documents such as invoices, supplier details or proof of business activity.
Transaction monitoring
Transactions are monitored for unusual patterns, including transactions that do not match a customer's stated activity, repeated transactions structured to avoid verification, or transfers to recipients that raise concern.
Prohibited transactions
MyRMBAgent does not process transactions connected to fraud, money laundering, terrorism financing, sanctions evasion, illegal goods or services, or any other unlawful activity. Customers must not use the platform on behalf of an undisclosed third party.
Additional documents
We may request additional documents at any stage of a transaction. Where a customer is unable or unwilling to provide the information requested, the transaction may not be completed.
Transaction review and rejection
We reserve the right to delay, review, reject or reverse any transaction that appears suspicious, cannot be verified, or would breach this policy. Where a transaction is rejected and funds have been received, we will refund to the originating account where appropriate and lawful.
Cooperation with lawful requests
MyRMBAgent cooperates with lawful requests from competent authorities and may share transaction or account information where we are legally required to do so.
Policy updates
This policy may be updated from time to time to reflect changes in our services, risk controls or applicable requirements. The version published on this page is the current version.