Question 1

How long does it take to receive RMB?

Accepted Answer

RMB funding is processed within minutes once payment is confirmed. Processing time may sometimes vary depending on the receiving account, payment channel or transaction size.

Question 2

How do you calculate the current RMB rate?

Accepted Answer

Our rates are calculated based on current market conditions and updated regularly. Use the rate calculator on our website to check the current rate and see how much you'll pay before starting a transaction.

Question 3

Can I fund Alipay or WeChat?

Accepted Answer

Yes. You can fund your Alipay or WeChat account or send RMB directly to your supplier.

Question 4

Can you pay directly to a Chinese bank account?

Accepted Answer

Yes. We support payments to eligible Chinese bank accounts. Provide the required recipient details when making your transaction.

Question 5

Can I upload my supplier's Alipay or WeChat QR code?

Accepted Answer

Yes. You can upload a supported payment QR code when making your transaction. Please confirm the recipient details before submitting.

Question 6

Can you pay my supplier directly?

Accepted Answer

Yes. We can pay directly to your supplier's Alipay, WeChat or supported Chinese bank account.

Question 7

How can I get a payment receipt or Telex copy?

Accepted Answer

Contact WhatsApp Support after your payment. We can provide the available payment confirmation, screenshot, receipt or Telex copy where applicable. WhatsApp Support is available 24/7.

Question 8

What if I have a problem with my transaction?

Accepted Answer

Use the WhatsApp Support button on the website. Our support channel is available 24/7 for transaction enquiries and assistance.

Question 9

Can I buy a large amount of RMB?

Accepted Answer

Yes. We handle regular and bulk RMB transactions. Larger transactions may have different rates, payment methods or verification requirements.

Question 10

Does the payment account need to be in my name?

Accepted Answer

For security and compliance, payment should normally come from an account matching the name on your MyRMBAgent profile. Payments from another person or business may require additional verification.

Question 11

Why might you ask me for more information?

Accepted Answer

We may sometimes need to confirm your identity, source of payment, supplier or purpose of a transaction. This helps us keep transactions safe and prevent fraud or misuse.

Frequently asked questions