Privacy Policy
Information we collect
We collect the information you provide when you register and transact, including your name, contact details, account details, verification documents where required, and the recipient details you submit for a payment.
How we use your information
We use your information to create and manage your account, process and deliver transactions, verify identity and payments, provide support, and improve and secure our services.
Account and verification data
Verification information, including identity or business documents, is used to confirm who we are dealing with and to meet our compliance obligations. It is not used for marketing.
Transaction information
We keep records of transactions carried out through the platform, including amounts, rates applied, payment references and recipient details, so we can process payments, resolve disputes and meet record-keeping obligations.
Cookies and technical data
We use cookies and similar technology to keep you signed in, remember preferences and understand how the site is used. We also record technical data such as device and browser information for security purposes.
Information sharing
We share information only where needed to deliver our services, for example with payment and banking partners involved in your transaction, and with service providers who support our platform under confidentiality obligations. We do not sell your personal data.
Security
We apply access controls, encryption in transit and internal restrictions to protect your information. No system can be guaranteed completely secure, so please keep your login details private.
Data retention
We keep your information for as long as your account is active and for as long afterwards as needed to meet legal, accounting and compliance requirements.
Your rights
You may request access to the personal information we hold about you, ask for corrections, or ask us to delete information we are not required to keep. Contact us to make a request.
Legal and compliance disclosures
We may disclose information where we are legally required to do so, or where necessary to investigate fraud, misuse or unlawful activity.
Policy updates
We may update this policy from time to time. The version published on this page is the current version.
Contact information
You can reach us through the Contact page or our WhatsApp Support channel, which is available 24/7.