Terms of Use
1. Introduction
These Terms of Use govern your access to and use of the MyRMBAgent website and services. By creating an account or making a transaction, you agree to these terms.
2. Eligibility
You must be at least 18 years old and legally able to enter into a binding agreement to use MyRMBAgent. You must use the service only for lawful purposes.
3. Account registration
You are responsible for providing accurate registration details and for keeping your login credentials secure. You are responsible for activity carried out through your account.
4. Identity and verification
We may require identity or business verification before or after a transaction. We may request additional information at any time, and transactions may be delayed or declined where verification cannot be completed.
5. Services provided
MyRMBAgent enables customers to buy RMB and make payments to Alipay accounts, WeChat accounts and supported Chinese bank accounts and suppliers. Availability of any payment destination may change.
6. Exchange rates
Rates are based on current market conditions and can change at any time. The rate applied to your transaction is the rate confirmed at the point your order is created and paid for.
7. Payments and fees
Payment is made in Naira through the payment options shown on the platform. Any applicable charges are shown before you confirm a transaction.
8. Recipient details
You are responsible for the accuracy of all recipient details, including Alipay or WeChat accounts, QR codes and Chinese bank account information. You must confirm these details before submitting a payment.
9. Transaction processing
Transactions are processed after payment is confirmed. Processing times shown on the platform are estimates and may vary depending on the receiving account, payment channel or transaction size.
10. Completed transactions
Once a payment has been successfully delivered to the recipient you provided, it may not always be possible to reverse or recall it. Please check all details carefully before submitting.
11. Failed transactions and refunds
Where a transaction cannot be completed, we will notify you and refund the amount received to the originating account where appropriate and lawful. Refund timelines may depend on the payment channel involved.
12. Prohibited use
You must not use MyRMBAgent for fraud, money laundering, sanctions evasion, illegal goods or services, or on behalf of an undisclosed third party.
13. Compliance
Your use of MyRMBAgent is also subject to our AML & Compliance Policy. Suspicious or unverifiable transactions may be reviewed, rejected or refunded where appropriate.
14. Account restriction or termination
We may suspend, restrict or close an account where these terms are breached, where verification cannot be completed, or where we are required to do so.
15. Limitation of liability
To the extent permitted by law, MyRMBAgent is not liable for indirect or consequential losses, or for losses arising from incorrect recipient details supplied by you or from delays outside our control.
16. Dispute resolution
If you have a concern about a transaction, contact our support channel first so we can attempt to resolve it. Unresolved disputes may be escalated in accordance with applicable law.
17. Governing law
These terms are governed by the laws of the Federal Republic of Nigeria.
18. Changes to these terms
We may update these terms from time to time. The version published on this page is the current version and applies to your continued use of the service.
19. Contact information
You can reach us through the Contact page or our WhatsApp Support channel, which is available 24/7.
20. User acknowledgement
By using MyRMBAgent, you confirm that you have read, understood and agreed to these Terms of Use.